Senior Functional Analyst for the Online Solution team – Mechelen, België


Senior Functional Analyst for the Online Solution team

Job description

  • Working in a team of functional analysts handling projects with impact within the ‘online’ domain.
  • The  systems within the online portfolio consist of mainly customer facing IT applications & apps that are used to support the following business domains:
    • Marketing & sales

      • Telenet.be website
      • eShop
    • Customer care & self service
      • Customer self service portal
    • Mobile apps
      • The Mobile app
      • The Support app
      • Play Sports app
    • Mobility solutions
      • WiFree portal
  • Cooperation with other teams to realize projects End-to-End
    • BSS Sales & Customer service team – customer & product management, contact center and order intake
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & provisioning

Expertise required in:

  • Customer facing solution & integration patterns
  • Analysis for custom software development
  • Use case analysis and story writing within an iterative model
  • Experience within the Telecom sector is a plus
  • Technical background is a plus

Soft skills required:

  • Result driven
  • Clear communicator
  • Team player
  • Language requirement:
    • Fluent spoken and written English is a must
    • NL or FR is a plus

 

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