Senior Functional Analyst for BSS Sales & Customer service team – Mechelen, Belgium

Senior Functional Analyst for BSS Sales & Customer service team
 

  • Working in a team of functional and technical analysts handling projects on the BSS S&CS systems within the environment
  • The BSS S&CS systems consist of all IT applications that are used to support the business processes:
    • Customer management
    • Appointments & ticketing
    • Communications
    • Credit check
    • Fraud management
    • Contact center
    • Call routing
    • IVR
    • Product management
    • Product holding
    • Best offer
    • Order management
    • Order intake
    • Order confirmation
    • OMS & troubleshooting
    • Cooperation with other teams to realize projects End-to-End
    • Online team – Customer facing web applications & apps
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & fulfillmen
Your profile

Expertise required in

  • BSS O2B & Customer Care within Telecom
  • SOA architecture
  • Analysis for custom software development
  • Technical background is a plus
  • Language requirement:
  • Fluent spoken and written English is a must
  • NL or FR is a plus

 
 

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