Senior Functional Analyst for BSS Sales & Customer service team – Mechelen, België

Senior Functional Analyst for BSS Sales & Customer service team

Job description:

  • Working in a team of functional and technical analysts handling projects on the BSS S&CS systems within our client environment
  • The BSS S&CS systems consist of all IT applications that are used to support our client’s business processes:
    • Customer management

      • Appointments & ticketing 
      • Communications
      • Credit check
      • Fraud management
    • Contact center
      • Call routing
      • IVR
    • Product management
      • Product holding
      • Best offer
    • Order management
      • Order intake
      • Order confirmation
      • OMS & troubleshooting
  • Cooperation with other teams to realize projects End-to-End
    • Online team – Customer facing web applications & apps
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & provisioning
  • Expertise required in
    • BSS O2B & Customer Care within Telecom
    • SOA architecture
    • Experience in contact center area is a plus
    • Technical background is a plus
  • Language requirement:
    • Fluent spoken and written English is a must
    • NL or FR is a plus

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