Process Officer / Business analyst Payments – Brussels, Belgium

Process Officer / Business analyst Payments

Start Date asap
Duration 5 months

Payment Process and Change management team has as objective to document, manage and improve payment processes in order to increase the customer satisfaction and ensure an efficient processing from the front (branches) to the back(operations) of the bank’s activities. The team is also active in supporting the operational teams during the transitions. Support is provided through communication, training and on-site support.

Responsibilities:
 

  • Analyse Payments products and processes
  • Analyse, launch and implement process improvements
  • Organize info sessions / trainings on acquired knowledge of Payments processes
  • Help other team members when they need support on any dimension of communication, including coaching for giving presentations / creating attractive content
  • Assess whenever possible the impact of the communication, as well as the satisfaction level of the Domain events
  • Establish a clear communication and close collaboration between the different Payments teams to ensure all stakeholders are consulted and informed on time.

Your profile
 

  • Education Bachelor/Master or equivalent by experience
  • Languages
  • French Fluent speaking, writing and understanding
  • Dutch Fluent speaking, writing and understanding
  • English Fluent speaking, writing and understanding
  • Knowledge of Payment products (is an asset), especially SEPA Payment Engine
  • MS Office, especially excel, PowerPoint ARIS and/or Visio
  • Process (focus on analysis + improvements)
  • Change management
  • Strong communication skills
  • Good analytical and synthesis skills
  • Ability to interact with diverse levels of audiences
  • Ability to transform technical / cold content into a business content/language understandable for the concerned audience
  • Resistance to stressful situations
  • Writing skills
  • Presentation skills
  • Structured and rigorous

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