Process Manager and training professional – Brussel, Belgium

Process Manager and training professional

Start date: ASAP
Duration: 12 months (Depending on project evolution, extension is possible)

The department of Health Care within our client will be facing many challenges the upcoming 2 – 3 years. One of these challenges will be to create, in close collaboration with an external partner, a new Claims Management System (CMS) allowing our department to meet & even exceed the client’s expectations while working as efficient as possible.
The scope of this new CMS is very broad:

  • Management of hospitalization invoices (electronically & paper)
  • Management of outpatient care costs
  • Management of ambulatory costs
  • Corporate & Retail contracts

The Health Care department is looking for a Process Manager and Training professional.
You will be in charge of the process modifications and the training program set-up and execution for the CMS roll-out.

Objective of the job

  • Analyse current end-to-end users’ process
  • Learn and Test the new Claims Management System (CMS)
  • Evaluate gap between current process and the way of working with the new CMS.
  • Propose process improvements
  • Define KPI for process improvements
  • Prepare/write the training program including change management aspects
  • Plan and organize the global training program.
  • Give the training in collaboration with other experts

Your profile

  • Languages: English, Dutch and French (one fluent, the other one good)
  • A master’s degree in Finance, Economics, Engineering or quantitatively oriented master’s degree or equivalent by experience..
  • Excellent teaching ability
  • Critical thinker
  • Quick learner
  • Autonomous, structured and pro-active
  • Dynamic, analytic, synthetic
  • Excellent interpersonal & negotiation skills
  • Good planning & prioritization skills
  • Min. 5 years of professional experience in equivalent function
  • Good knowledge of Health Care Products
  • Process analysis
  • KPI definition
  • Trainer

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