Lean senior project manager – Brussels, Belgium

Lean senior project manager

Start Date ASAP
Duration 6 months renewable
Travel: Brussels ; potentially trips in other Belgium towns if scope is extended to Business centers

As part of the Corporate Banking organization in Brussels, the Lean team supports transformation and continuous improvement projects.
The core objectives of these projects are:

  • Improve our external/internal customer service
  • Develop and deploy best practice managerial skills ; Put in place a continuous improvement culture
  • Improve productivity & agility

To achieve these objectives, we work to ensure that results are reached as much as possible through and with internal team experts

Function Description

Principal responsibilities:

  • Take full ownership of the project together with the area management & make sure objectives & deadlines are met ; work closely with sponsor & floor managers, escalation if necessary
  • Own impact of the transformation area (value for client, productivity, …)
  • Responsible of the program governance & coordination ; delivery of program deadlines within time, scope and budget
  • Prepare & organise project framework (project charter, stakeholders, …) to ensure a smooth project facilitation
  • Prepare, organise and lead the project cascade of meetings (project daily, analysis workshops, trainings, projects boards, weekly progress review, trainings, steering committees, internal preparation & follow-up meetings)
  • Prepare, organise and do project monitoring and reporting (indicators, tools, …)
  • Capacity planning & resource management ; organise detailed objectives definition, schedule and ensure daily follow-up
  • Foster continuous improvement in the transformed team and in the coaches team
  • Support navigators on the ground to help them solve key issues ; coach navigators to ensure success of transformation and team development
  • Escalate when needed with solutions proposal and/or support request
  • Guarantee customer satisfaction (survey, lessons learn, informal feedback collection)
  • Execute an organizational / operational improvement on specific/s dimension/s, e.g: Voice of the Customer, Process Efficiency, Performance Management, Mindsets and Behaviors, Organization and Skills.
  • Gather data, analyse and synthesise results on a specific dimension; syndicate findings with the SPOC
  • Support the SPOC to define the current and future state ; Support the operational teams in the future design and in the improvements implementation
  • Coach the SPOC (e.g. on content, lean tools, role modelling)
  • Follow up on the implementation of the Future State & coach supervisors/managers
  • Own impact (value for client, productivity, …) on specific/s dimension/s, team/s, improvement/s

List of main deliverables (not exhaustive) – Quality of deliverable will be defined by sponsor satisfaction:

  • Project charter
  • Team awareness & 2 days Bootcamp with SPOCs & Trainings (Lean toolbox, Personal development, quickwins sharing, …)
  • Weekly Progress Review pack (visual summary of transformation progress, actions/escalation, next steps, findings summary with facts & impacts)
  • Weekly Management meeting pack (management escalation & decision) & 3 Steercos (main findings, main solutions & impacts, implementation done & next steps)
  • Detailed transformation actions plan (painpoints, actions, expected impact of the actions, feasibility confirmed)
  • Current & Future Overall Process Efficiency (with figures validated by sponsor & line managers)
  • Except if value is defined as useless by project team, at least conduct following analyses : volumes, deliverables usage, client surveys, client interviews, current & future meeting cascade, current & future manager pie, current & future KPI, Whiteboard & capacity management tools, SIPOC, MIFAs, Observations, Timesheeting, Painpoints collection, Skill matrix & training plan, employees interviews & surveys, organization analysis & design
  • New analyses methodo & templates suggested by coaches team will be owned by BNPPFortis ; existing methodo & templates must not be forward

Your profile

  • Education Master or equivalent by experience
  • Certification Lean black belt (optional)
  • Languages: French Strong written & spoken communication skills in Dutch and French,and English
  • Experience At least 5 years in Lean or equivalent
  • Proven experience in similar projects in a big organisation
  • Has a significant experience as a Lean consultant
  • Has experience on Project Management
  • Strong expertise in MS Office (mainly Excel, Powerpoint)
  • Has possibly had a previous management position and has possibly an IT or OPS background
  • Agile practices
  • Banking knowledge is a plus
  • Transversal management skills and the ability to motivate people
  • Is able to understand and structure problems, evaluate impacts and help define solutions
  • has good skills in Project, Planning and Organization
  • Strong organizational insight
  • Curious and familiar with digital solution and/or IT quickwins
  • Pareto & goal oriented ; Structure approach, Straight to the point, Focus on value,
  • Coaching skills ; Is interested in working jointly with and challenging managers (in a positive, constructive manner)
  • Ability to see the overall picture
  • Understands the importance of working with and engaging operational people to help them solve their own issues
  • Is people oriented, willing to help
  • Is not risk-averse, likes to test new concepts, and adjust depending on how it evolves
  • Is a good communicator, able to deliver presentations and to train others in a clear manner
  • Facilitation skills ; Is able to drive meetings towards progress
  • Is able to work cross-functionally, interfacing well with all management to help them towards change
  • Is a good listener, capable of encouraging and motivating people
  • Is a good team player
  • Is analytical, rigorous, and has good problem-solving skills

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