Functional Analyst CRM – Anderlecht, Belgium

Functional Analyst CRM
Start-date: ASAP – URGENT
Duration: Initial contract until 31/12 – renewable.
Your responsibilities

  • Analyse the requirements for the CRM.
  • Document the processes in BPMN.
  • Support the business in the definition of the as-is and to be processes.
  • Write the User Stories and functional Design document.
  • Participate to the maintenance of the CRM and the analysis of Change requests.
  • Be part of the scrum team to follow-up the implementation and testing of the solution.
  • Support the users during the roll-out.
  • Responsible for the analysis ’ requirements for the Customer Relationship Management (CRM)

Your profile

  • Minimum: 5 years’ experience as Business/Functional
  • Analyst for a CRM project.
  • Good knowledge of Sales, Marketing,
  • Services and Operations processes.
  • Certification or at least relevant experience with Microsoft CRM Dynamics
  • Languages skills: ‘Fluency’ in ENG and NL mandatory + FR spoken

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