Commercial Business Analyst – Brussels, Belgium


 
Commercial Business Analyst
Start:  ASAP
Duration: 6 months
For one of our partners in the region of Brussels, we are currently looking for a Commercial Business Analyst. You’ll contribute to the BU strategic business goals and financial objectives, in line with the BU philosophy and its overall vision and mission. You’ll support, as an expert, two different team leads and their respective business.
Your responsibilities
 
Customer Engagement Team with focus on MCC :
Improving the customer experience and business outcome for PEH in terms of MCC interactions with customers :
  • Monitor performance per channel via KPI scrutiny and proposing subsequent improvement and reduction actions
  • Provide input for the development of new customer facing digital capabilities through understanding of brand objectives, customer needs and preferences, and the competitor environment
  • Actively mobilize and train customer facing and non-facing colleagues to improve their understanding of and interaction with appropriate digital channels
For the customer pharmacists
  • Responsible for the analytical support : access database and excel calculation tool maintenance and improvement
  • Produce monthly management information :
  • Development and implementation of a dashboard and relevant KPI’s for the management
  • Improve the existing excel calculation tool with a dashboard in order to help and challenge the sales team
  • Automation of the credit notes calculations
  • Analyze and challenge the current processes, propose to the management a new way of working and continuously improve the processes
Your profile
 
  • Higher degree in Business or Economics
  • Demonstrated experience of working with metrics and KPIs to evaluate, communicate and optimize the performance activities
  • Computer skills (MS Office) and extensive knowledge of Excel, Access, with experience of building macro based tools
  • Comfortable with numbers, figures and analysis and the ability to critically evaluate and summarize data
  • Accurate, autonomous and organized team player who can multitask, set priorities, is service minded and has strong analytical and problem solving skills
  • Fluent in Dutch, French and English (spoken and written)

Powered by WPeMatico