Expert Windows System engineer – Brussels, Belgium

Expert Windows System Engineer

You will be working in the “Windows Workstation Core” squad within the “End User and Collaboration services” tribe.
Within this team, following activities are performed

  • L2/L3 support of Windows 7 workstation
  • Optimization of the current Windows workstation environment
  • Debugging on deployments of packages, windows updates
  • Setup of Windows 10 base release
  • Applications remediation for Win7/Win10 migration
  • Rollout of Win10

You will be working within these areas to assist the Windows Workstation squad in reaching the objectives and to maintain continuity in our existing infrastructure.


  • 5 years in a similar function in an enterprise environment
  • Very good knowledge of Windows in enterprise environment (workstation & server L3 support)
  • Engineering experience: being able to design, implement, maintain and troubleshoot
  • Knowledge of Windows7
  • Knowledge of Windows10
  • Knowledge of Microsoft System Center Configuration Manager is a plus
  • Knowledge of Application Delivery concepts, including App-V is a plus 
  • Knowledge of Office365 concepts is a plus 
  • Knowledge of AD principles, and security related matter is a plus 
  • Team player
  • Quick self-starter, pro-active attitude
  • Good Communication and Influencing skills
  • Good analytical and synthesis skills
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment
  • Fluent in Dutch or French. Good level in English.

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Project Manager – Mechelen, Belgium

Project Manager

Postion Summary
Plans, monitors and manages internal projects from initiation through completion, according to the departmental business objectives, translating these objectives into concrete deliverables.
Characteristics of these Projects are:
Direction of the scope is identified but not fully defined yet, as is the impact on products and technology.
·         In some projects new technology can be introduced. This is for instance the case for large and complex end-of-life replacements or when introducing new technology (eg. Klant Helpt Klant;,…). This is not always the case, technology can be known and can be market practice (e.g. Oracle).
·         Possible impact on legacy systems, processes, organization, operations, incl change mgmt.
·         Typically delivered within 1 project potentially in phases within a max 2 year timeframe.Changes in scope, roadmap, priorities & timing are possible but not frequent.
·         Dependencies are usually within the same organization and/or IT related
·         Delivers the agreed scope and deliverables
·         High stakes for the department, LT level stakeholders.
·         Customer impact is often a key characteristic of these initiatives Project scope includes managing the customer impact. Often in partnership with other departments
·         Project governance
·         Projects cover CSS, BSS and OSS
The “normal” cross-functional delivery practices used for standard Projects are sufficient. The PM uses formal processes and tools to manage resources, budgets, risks and changes. The PM manages projects to ensure on-time completion according to specifications and within budgeted costs.
Key Roles & Responabilities
·         Translate a scope into deliverables, solution and planning
·         Managing Project Delivery, steer cross functional teams towards deliverables. Manage dependencies within the Project and with other initiatives.
·         Risk Management
·         Lead the project team to define different scenarios and solutions, taking into account multiple constraints and opinions/visions.
·         Stakeholder management (including change & conflict management, expectation mgmt. & aligment up to LT level)
·         Managing the Business case, Budget Management and Resourcing
Business Expertisse
PM must understand the business, industry and corresponding technology. Besides Telecom knowledge, ICT knowledge is required too as lot of projects need IT adaptations or are dealing with deploying of applications.
Knowledge must make it possible:
·         to identify impact and stakeholders in the organisation,
·         to lead the teams to define and build optimal solutions taking into account different expectations,
·         to challenge each of the impacted teams, solutions & plans,
·         to identify dependencies and conflicts between different projects.
·         Experience of the entire project/application lifecycle, especially with regard to delivery, testing, default resolution and recognised development methodologies according to structured project management methodologies
·         A good understanding of the company’s organization and corresponding roles is needed as projects have links and stakeholder involvement with finance, purchasing, business, legal, IT,…
Problem Solving
Must guide the teams to build possible options and scenario’s with respect to business case, technical solutions, Project approach etc. in situations with :
·         Known technology & business processes
·         Solutions must be build on assumptions, which can change.
·         Many conflicts of interests, within the company
·         High time pressure, high expectations to deliver very quickly.
Sparring partner for the key experts/professionals in the team ànd stakeholders.
Particular workstreams in the Project can be managed by an associate PM under the supervision of the Project Manager.
Interactions/Interpersonal Skills
The following interpersonal skills are key at expert/ professional level.
·         Stakeholder management and perception management
·         Excellent influencing skills & negotiation skills.
·         Ability to align cross functional stakeholders
·         Abillity to build trust, and an open and transparent working climate
·         High “get it done“ & mobilization capabilities
Often the Project manager works in tandem with a business owner, who is responsible to deliver the objective.

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CIB Target Enablement Program Manager – Brussels, Belgium

Program Manager

Corporate and Institutional clients have high expectations towards the company his digital capabilities, looking for improved convenience, quality of service and efficiency. To meet these expectations, CIB has the ambition to bring a true digital experience to our clients throughout our complete product and services offering.

This ambition will leverage an already solid asset, CENTRIC which offers in a single place a wide range of e-banking services (Cash management, FX hedging, Deposit booking, Trade Finance etc… and a suite of pre trade (market analysis) and post trade services).
One of the main challenges is to provide a convenient and straightforward access (Enablement) to users / clients to our e-banking services.
As such a CIB Target Enablement Model has been defined in collaboration between Global Market and Corporate Banking to improve the capabilities of Enablement onto the CENTRIC portal.

Function Description:
The Programme Manager will focus on successfully delivering the CIB Target Enablement Model:

  • This role is for an experience programme/project manager with a strong track record of having successfully delivered complex transformation projects with an IT component
  • Management of the full transformation project lifecycle from requirements definition until handover to BAU
  • Obtain buy-in from key stakeholders from multiple business lines and geographies, driving collaboration across CIB
  • Manage relationships and get agreement on combined requirement priorities whilst streamlining processes across CIB
  • Define the Change Management plan, put effective governance in place, create individual work streams and mobilise the team
  • Manage and coordinate the programme roadmap, handling changes, issues, risks and dependencies whilst keeping stakeholders engaged
  • Run working sessions with stakeholders, host/attend steering committees
  • Prepare presentations and communicate progress in a clear and structured manner


  • Strong Project/ Program management track record
  • Experience in successfully managing complex full lifecycle transformation projects
  • Financial Services experience
  • Digital Platform enablement or on-boarding experience preferred but not essential
  • Familiarity with client data and Client Relationship Management (CRM) systems desirable
  •  Knowledge of best practice project/programme management methodologies (Agile, scrum)
  • Ability to influence at senior level
  • Ability to manage stakeholders and reach agreements in a complex environments (multi-product, multi-system, multiorganisation and multi-country)
  • Excellent communication skills
  • Team player with strong leadership skills
  • Client and business oriented
  • Committed to deadlines, value creation and high quality standards
  • Fluent in English 

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Financial Security Project Manager – Brussels, Belgium

Financial Security Project Manager

Function Description​:
The mission will consist of the following initiatives:

  • Improvement of operational processes: in one case (PEP process), a proposal exists and the first need is to lead the implementation of the change; in a second case (KYC process), the first task will be to make a proposal and then to lead the implementation.
  • Process definition:
    • For the implementation of Financial Security policies
    • For the operations regarding 1st line controls and 2nd line controls.
  • Project follow-up: several projects are on-going in Financial Security (e.g., new regulations, new operating model).


  • At least 5 years of relevant experience (e.g., Financial Security, Improvement of operational processes).
  • Experience is needed in improvement of operational processes and in change management.
  • Strong project management skills are needed.
  • Ability to work independently is a must.
  • Certification in improvement of operational processes (e.g., Six Sigma) is a plus.
  • Team player
  • Quick self-starter, pro-active attitude
  • Good Communication and Influencing skills
  • Good analytical and synthesis skills
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment
  • Fluent in English, French and Dutch 


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Senior Functional Analyst – Mechelen, België

Senior Functional Analyst for the Online Solution team

Job description:

  • Working in a team of functional analysts handling projects with impact within the ‘online’ domain.
  • The  systems within the online portfolio consist of mainly customer facing IT applications & apps that are used to support the following business domains:
    • Marketing & sales

      • Website
      • eShop
    • Customer care & self service
      • Customer self service portal
    • Mobile apps
    • Mobility solutions
      • WiFree portal
  • Cooperation with other teams to realize projects End-to-End
    • BSS Sales & Customer service team – customer & product management, contact center and order intake
    • BSS Rating & Billing team: pre-billing, post-billing, realtime rating for mobile and fixed
    • OSS team: technical order management & provisioning
  • Expertise required in
    • Customer facing solution & integration patterns
    • Analysis for custom software development
    • Use case analysis and story writing within an iterative model
    • Experience within the Telecom sector is a plus
    • Technical background is a plus
  • Soft skills required
    • Result driven
    • Clear communicator
    • Team player
  • Language requirement:
    • Fluent spoken and written English is a must
    • NL or FR is a plus
  • experience with in billing, rating, Kenan, bill presentment,…

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Business Analyst Data Quality – Brussels, Belgium

Business Analyst Data Quality

‘Data Governance’ is the cornerstone of the development plan of the company. It will permit to reach the 3 objectives of the company his Data Management Programme:

  • Improve data governance, to uplift employee efficiency;
  • Improve client satisfaction, to offer more tailored products and services;
  • Make sure that the company complies with the regulations governing data management.

The company has both long term projects and short term use cases.
The use case described below aims to identify and to categorise the data quality issues underlying the complaints of retail clients.

Function Description:
We are looking for a Business Analyst to go through the complaints of the company his customers and to identify the quality issues. These complaints come from various clients and can be related to different domains and metiers of the bank.
Most of these complaints are in French or Dutch (some in English). The main steps are:

  • Analyse/review the existing client complaints in order to identify the root causes.
  • Cluster the identified complaints based on the root cause.
  • Dig into root causes of data quality issues
  • Prioritise main issues (e.g. based on frequency, impact, …)

Depending on the speed of completion, the definition of remediation plans for each cluster (including the estimated related workload and costs) is required.
The candidate should be at ease with French and Dutch.
He’s analytic and is supposed to have strong skills to structure the outcome in a very pragmatic way.
Moreover, he should be quantitative-minded. He will report to the ‘Data Governance and Quality’ manager


  • 3 to 5 years of business analyst experience in banking or financial institutions (dealing with retail client complaints is a plus).
  •  Additional experience in Data Management is a plus.
  • Knowledge and experience in banking products and services.
  • Good knowledge of standard MS tools and technologies as well as tools for clustering, structuring and visualizing data and results supporting the decision makers.
  • Good understanding of the bank organisation.
  • Good awareness of the end-to-end processing of data from the clients to the back-offices, from the front-office to the financial accounts.
  • Ability to identify improvement opportunities.
  • Quantitative/Economics//Informatics background is a plus.
  • An experience with data tools (BI reporting tool, data modelling, data governance tool, …) is an asset.
  • Experience in data management (or understanding of the end-toend data flows in a financial organisation) is a plus.
  • Good analytical and synthesis skills
  • Quick self-starter, pro-active attitude, autonomy
  • Ability to design tactical as well as strategic solutions (remediation plans).
  • Fluent in French and Dutch, good in English 

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Communication Manager – Brussels, Belgium

Communication Manager 

Function Description:

  • You will manage your own communication projects which, depending on the project, can cover all aspects of communication:

    • client communications such as campaigns, newsletters,…
    • social media posts
    • activations on events and sponsorships
    • go-to-markets
    • press
    • content marketing
    • above the line communication
  • Internally, you will mainly work together with the product owners and sales managers
  • Externally, you will brief our agencies for copy, visuals, media plan, … but are also able to do copyrighting yourself
  • You will ensure coordination with other departments on relevant topics when required.
  • You will do the setup & configuration of different social media toolings (Facebook, Instagram, Twitter, Linkedin, Hootsuite, Engager)
  • You will translate the defined product strategy into a content strategy and plan
  • You will define the KPI’s of your communication campaigns, and you will ensure the necessary monitoring and evaluations


  • Since a certain degree of autonomy is required, you can demonstrate track records of 3-5 years in Communication Management.
  • Communication management experience 
  • Banking skills and knowledge on investment products is a plus
  • You hold a master degree in communication and/or marketing, or equal through experience.
  • You are passionate about communication, social media and have strong social skills
  • You have experience as a project manager, or at a minimum knowledge about the project management domain.
  • You are a self-starter, and has strong self-management skills
  • You have excellent writing skills
  • You’re definitely a team player but you can also work autonomously
  • You’re stress resistant and able to prioritize well
  • In case of events outside normal hours, you are flexible to participate.
  • A taste for creativity and innovation is highly appreciated
  • Fluent in French, Dutch and English 

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Transformation Coach – Brussels, Belgium

Transformation Coach

Function Description​:
IT Agile Transformation.


  • 5 years of proven coaching experience 
  • Scrum Master practitioner and coaching experience 
  • Scrum master/Agile certification
  • Project management in large transformations, Lean, Facilitation is a plus
  • Banking, insurance experience is mandatory 
  • Team player
  • Quick self-starter, pro-active attitude
  • Excellent Communication and Influencing/ convincing skills
  • Good analytical and synthesis skills
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment
  • Empathie: sensibilité pour la culture, la structure et les personnalités auxquels il/elle est confronté


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Product Owner Squad GDPR – Data Office – Brussels, Belgium

Product Owner Squad GDPR – Data Office

The requesting department is Data Department – Regulatory Affairs – EPIC GDPR.
The person will work as Product Owner for the squad Master Data Management.

Function Description:
The Product Owner maximises the value of the products and the work of the development team. He represents the client and the other stakeholders; he understands their expectations and threats. He transposes their wishes in a clear action plan. Based on the features, we will define the Users stories to work on. He will define the priorities and the order of the backlog of the squad.


  • Agile & GDPR experience
  • You are familiar with similar responsibilities as Product Owner
  • Good knowledge of the GDPR regulation
  • Years of relevant experience: min. 5
  • Communication skills, written (presentation, email) and spoken (running a meeting, presentations)
  • Comfortable with office tools (Powerpoint, Word and Excel)
  • You are mature and experienced in navigating a large organization at a senior management level.
  • You are autonomous, self-taught You’re resolutely solution-oriented and you aren’t afraid to tackle complex issues.
  • You’re a team player, flexible, accurate and control minded.
  • You’re stress-resistant


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Project Lead/Project Officer – Brussels, Belgium

Project Lead/Project Officer

Within the Department Corporate Banking Operations, handling the daily operations for corporate customers, we are looking closely to our processes.

Function description: 
The project lead is manages his/her scope, planning, issues and risks and, in the first place, ensures the change management.
The Project Lead delivers timely and accurately the diagnosis, the design and the implementation in the context of process redesign.
The project Lead will learn the Lean methodology in order to make the required transformation.
The project lead works closely with the targeted team and the business sponsor, but ensures also alignment with the stakeholders, …

  • Through the Diagnosis phase, definition of scope and planning for the project in collaboration with the business sponsor.
  • Responsible for the delivery and validation of process redesign.
  • Responsible for the implementation of the redesigned process.
  • E2E (end to end) responsibility of the project.
  • Management of project scope on day to day basis, as well as interactions with other projects.
  • Management and follow-up on day-to-day basis of project planning.
  • Detection, management and resolution of issues/risks and gaps. Escalation where needed. Management of ‘blocking issues’.
  • Communication of status and issues/risks to business sponsor, copil (comité de pilotage).
  • Day-to-day interaction with other projects.


  • At least, 3-5 years of relevant experience
  • Experience in Project Management, Ms Office (especially Excel and Powerpoint)
  • Banking or insurance experience
  • Prince2 and/or Lean certification are a plus
  • Very good in French and Dutch, good in English
  • Team player
  • Quick self-starter, pro-active attitude
  • Good Communication and Influencing skills
  • Good analytical and synthesis skills
  • Autonomy, commitment and perseverance
  • Ability to work in a dynamic and multi-cultural environment

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