Internal Account manager Customer Programs – Mechelen, België


Internal Account manager Customer Programs

Functiebeschrijving

  • Je bent verantwoordelijk voor het Internal Account Management binnen je migratie portefeuille
  • Je treedt op als single point of contact naar de klanten toe
  • Je ontwikkelt en volgt autonoom opportuniteiten op aan de hand migratie lijsten en brengt proactief voorstellen aan om de deal te doen vooruitgaan;
  • Je vertegenwoordigt de Business op een professionele manier dankzij een gedegen kennis van de producten en services, de business objectieven van de klanten en de belangrijkste trends binnen zijn sector;
  • Je realiseert de vooropgestelde verkoopsobjectieven ivm migraties bij Customer Programs;
  • Je bent verantwoordelijk voor een correcte registratie en administratieve verwerking van de verkopen in de interne systemen;
  • Je bent verantwoordelijk voor het continu identificeren van opportuniteiten om bij prospecten en bestaande klanten een nieuwe vraag te creëren naar de Business producten, connectiviteitsproducten en –services;
  • Je bent in staat om deze producten en services op zo een manier te bundelen dat zij een unieke combinatie vormen die een duidelijk aantoonbare toegevoegde waarde levert naar de betrokken klanten en prospecten toe;

 
 
Profiel

  • Je bent Bachelor of gelijkwaardig door ervaring;
  • Je hebt een relevante professionele verkoopervaring van 1 jaar à 5 jaar;
  • Ervaring binnen Telco- (of IT) bedrijven is een zeer sterke troef;
  • Je bent een organisatietalent en gedreven om commerciële resultaten neer te zetten;
  • Je beschikt over uitstekende communicatieve, presentatie- en onderhandelings-vaardigheden;
  • Je hebt business understanding;
  • Je hebt kennis van het Nederlands, Frans en het Engels

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Service Desk Engineer – Brugge, België


Medior Service Desk Engineer

Project/Department Description and responsibilities
Transversal IT Services

Primary Tasks and responsibilities

  • 1st line support in ticketing service using the internal tool. Timely solution to issues problems and/or requests from the end users. Dispatch, release the irrelevant alarms using the tool or by phone in case of overload.
  • Risk analysis and Escalation of ongoing issues in collaboration with Service Desk Expert/Lead/Manager to the 2nd line support or relevant. Documenting the actions taken and lessons learned.
  • Quality assurance & follow-up with the internal customers in case of major incidents in collaboration with Service Desk Team manager. Proving all the necessary documentation and communication making sure the risks remain limited/problem is solved.
  • Secondary Tasks and responsibilities
  • Reporting & documentation by sourcing the internal FAQ and quick reference guide.
  • Back-up & assistance: Assisting the Team Coordinator/Service Desk Manager/Expert in case of work overload helping coach and guide junior team members.
  • Ongoing learning & development: take knowledge of all recent infrastructural changes and modification that could impact the internal customer’s experience. Share his/her expertise internally to ameliorate the tool/service delivery of the department.

Non-Technical profile requirements

  • Accepts personal responsibility for client satisfaction
  • Client oriented
  • Strong communication skills (verbal, written)
  • Strong reporting & organizational skills
  • Strong problem-solving skills
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Stress resistant & very punctual
  • Quick learner, motivated self-starter
  • Able to follow change management procedures and internal guidelines
  • Team player

Technical profile requirements

  • Basic knowledge of PC
  • Good knowledge of Windows 7 & 8
  • Good knowledge of VCM
  • Good knowledge of Dameware
  • Good knowledge of Active Advisory, Exchange, Print Management, Ticketing, Stock Management
  • Basic knowledge of Networking & Patching

Methodology/Certification requirements

  • High school. Advanced course work in technical systems plus continued education in technical disciplines is preferred.

Language proficiencies

  • Dutch fluent
  • Any other language is a plus

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Senior Project Manager (Regulated WHS projects) – Mechelen, België


Senior Project Manager (Regulated WHS projects)

Context of the job 
The senior project manager will be responsible for the projects within the SCREAM program (Regulated WHS projects): 
The project manager will focus on delivering the milestones on time by coordinating the initiation, analysis, design, implementation, launch and after-care phase.

Job mission 
To deliver the projects on time, within budget and according to the required time scales so the owner of the project (Regulated Wholesale Manager) and other stakeholders are fully satisfied.

Key accountabilities

  • The Senior Project manager is capable of managing specifiable implementations linked to regulated wholesales.
  • The Senior project manager will have a set of responsibilities and is expected to take decisions required to lead the project to his end, meaning that he will not only apply the principle but also lead the project from a strategic point of view.
  • The Senior Project manager will be given generic guidelines, and is expect to structure, lead, assist and inspire the project management roadmap and stream. He will take ownership of all operational issues related to project management and act as a second line of escalation.
  • The Senior Project manager will be responsible for the implementation of very complex projects, involving multiple stakeholders across the company and externally, these projects will in most cases involve major changes on all the value chain.
  • The Senior Project manager will be required to work in close collaboration with the manager of Partner Management, Operations and Billing, representatives of T&I, IT and regulatory and will mainly interact with senior management within the company.
1)    Preparation of project
Intake: Analyse the requirements / wishes of the owner. Prepare several implementation scenarios based on intake. Advises the commercial / technical preparation and selection of suppliers.
1)       Project plan
Prepare project plan and planning of milestones, required time, required resources and money. Take care of acceptance by owner. Setup of project team based on project plan.
2)       Project Management
Manage the project based on project plan. Look after the performance of the project members.
3)       Project quality
Responsible for the quality of implementation by investigation, analyse, judge the risks. Prepare decision making regarding this risk’s for the owner of the project. Initiate measurements to minimize the risks and assure the project performance.
4)       Project delivery
Deliver project according scope and project plan to the owner and present the project result. Take care for the after care and evaluation, close the project by acceptance.
5)       Project information and reporting
Coordinate all documentation of information regarding performance and quality of the project so it is clear to everybody. Report to the owner regarding performance and status of the project.
6)       Coaching project team

Assist and coach the project members.

Competence profile 

Required education level

  • Higher education / university

Required previous professional experience

  • Min 5 years of project management experience in telecommunications.

Required technical & professional skills

  • Professional expertise: Prince 2 certified or equivalent
  • Managerial & organisational skills: manages processes and resources, goal setting & objectives, project plan, action plan, budget & cost control, clarifies roles & responsibilities
  • Leadership: take ownership of projects, create a teamwork environment
  • Analytical thinking and problem solving: identifies problems and tackles them in a logic, step-by-step way, takes sound decisions

Required interpersonal & communication skills

  • Internal customer focus: understands the needs and priorities of the Management
  • Relationship building: builds and maintains networks of business contacts in the company who will contribute to success
  • Interpersonal skills: understands attitudes, interests, needs of others; understands non-verbal behaviour, moods and feelings of others; is persuasive, directive and assertive towards others; advises and challenges managers.
  • Team work and co-operation: builds effective, co-operative relationships; builds effective teams committed to organisational goals; builds up positive team climate, mature attitude, encourages team members to coach each other, enhances interaction within the team; solicits input from all, invests time in others to build bridges and understanding; builds team spirit and a friendly working environment; deals with diversity.
  • Communication skills: communicates in appropriate, clear and concise terms, checks for understanding while communicating; is structured and gives accurate and logical information in written reports, languages E, D, F

Required personal skills

  • Drive & results orientation: focuses on the delivery of targets, quality and deadlines.
  • Structured way of working
  • Team worker: can build highly motivated project teams
  • Initiative and pro-activity: acts quickly and decisively to seize the moment, prepares for the predictable, thinking through all possible scenarios.
  • Achievement and perseverance motivation: shows confidence and believes in his/her own capacity to achieve results and tackle problems.
  • Organisational alignment: identifies with the companies values, aligns actions and behaviours with the needs and priorities of Wholesale
  • Flexibility and adaptability: has the willingness to accept changes and the ability to maintain effectiveness in a changing environment and within a variety of dynamic work situations.

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Neon Lead – Mechelen, België

Neon lead
 
‘neon’ is a promotion that offers companies a free connection to our coax network provided they meet certain (promotional/technical) conditions.
 
The neon lead controls and actively participates in the end-to-end neon process. He is responsible for:
 

  • Ensuring proper neon inflow

    • Search for areas with a lot of sales potential for the Business
    • Organize and coordinate campaigns in those areas with the different sales channels
    • Motivate sales to increase the inflow of neon requests above 100/month
    • Be a SPOC for / coach all departments that may generate inflow for neon

 

  • Aligning the neon inflow with CI

    • Align the request inflow versus the CI capacity
    • Control the sales inflow i.f.o. the conditions of the neon promo

 

  • Managing all activities and interactions between the sales and the technical teams

    • Manage the neon project budget and timing (business case)
    • Analyze KPIs and adjust the end-to-end process (intake & infrastructure) when necessary

 

  • Handling exceptions (eg. due to catsap errors in the system)

    • Intervene in the process when neon requests are stuck
    • Communicate with sales & customers
    • Validate investments that go beyond the neon scope
    • Start-up and follow-up alternative process (long terminal / nexus)

 
To make this possible, the specialist should have the following skills:
 

  • Effective decision making
  • Planning
  • Excel & analytics
  • Customer communications
  • Coaching
  • Dealing with technical versus commercial teams

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Medior Software Engineer Java – Anderlecht, België


Medior Software Engineer Java 

Description
Project/Department Description and responsibilities

  • GBO & Back Office

Primary Tasks and responsibilities

  • Concept, Develop and/or adapt the applications in Java 5 for a domain as described by the the functional and business analysis and in regards to user requirements with focus technical development (back-end), reporting, analysis, implementation & problem solving.
  • Insure the well understanding of all the requirement
  • Translate the functional and business analysis in programming language
  • Study and discuss the functional analysis with the designated internal contact
  • Write the program in Java and in regards to the quality standards
  • Conduct the Test driven development
  • Test the program in the integrated environment following the Agile method
  • Document the software
  • Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best result

Secondary Tasks and responsibilities

  • Quality assurance
  • Write the test scenarios
  • Test the final solution as proposed to the end users
  • Document the test results
  • Solve testing problems and retest
  • Constant evolvement conducted in lessons learned after each milestone achieved
  • Put in practice the improvement actions and good practices of software development

Non-Technical profile requirements

  • Accepts personal responsibility for client satisfaction
  • Strong interpersonal skills
  • Dynamic and result oriented
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Stress resistant and resilient to challenges
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills

Methodology/Certification requirements

  • Bachelor Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
  • Java 5: expert knowledge
  • Eclipse IDE/RCP: very good knowledge
  • Hibernate : recent expose to usage
  • Spring : good knowledge
  • JIRA tool or equivalent: working knowledge
  • Agile oriented

Language proficiencies

  • FR
  • Any other language is a plus

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Operations Data Analyst Team Member   – Zaventem, België

Operations Data Analyst Team Member                      
 
Our client is the leading service provider of the global postal industry. This organisation provides leadership by driving service quality, interoperability and business-critical intelligence to support posts in defending existing business and expanding into new growth areas. It is a cooperative association of 24 member postal operators in Asia Pacific, Europe and North America. Their solutions and services are used by over 180 posts worldwide. Since 1989 they have a set standards for upgrading quality and service performance and developed technological solutions that help members enhance service for international letters, packets and parcels.
 
Principle Accountability
 
The Operations Data Analyst Team Member will support the 2025 strategy of facilitating the high quality of members’ cross-border operations by undertaking in-depth root cause analysis of operational and customer performance data on all letter mail and e-commerce products and services.
 
Responsibilities

  • Production of high quality, accurate and timely operational analysis
  • Ensuring that analysis supports the achievement of operational excellence and customer service
  • Prompt and accurate responses to member/IPC staff queries
  • Document quality of service and data integrity improvement opportunities

Person Description

  • Experience in transport/logistics/posts or similar service industry operational performance analysis
  • Thorough understanding of International Postal Networks systems e.g. MRD, Consignment Monitoring
  • Formal qualifications desirable but not essential
  • Knowledge of Microsoft packages
  • Understanding of where (in a particular logistics chain) in depth operational analysis will produce the greatest potential for cost reduction/quality improvement
  • Able to use IPC operations performance monitoring applications e.g. STORM, IM, BI
  • Analytical ability with eye for detail
  • Computer literate
  • Fluent in English (spoken and written)

Contract Length

  •  Permanent contract

Location

  • Brussels, Belgium

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Medior System Engineer – Anderlecht, België


Medior System Engineer 

Description
Project/Department Description and responsibilities

IT Services

 

Primary Tasks and responsibilities

  • Assure qualitative migration from Windows 2003 to Windows 2012 through manual patching of all machines and servers.
  • Intall, adapt and support during this critical project.
  • Quality assurance and problem solving during the migration phase.
  • Provide assistance and expertise.
  • Reporting, analysis, implementation & problem solving.
  • Providing functional and technical advice to during the implementation, solution & evalution phases.
  • Risk evalution & Quality assurance.
  • Testing and proactive problem solving in 1st and 2nd line support.
  • Insure the well understanding of all the requirement.
  • Document & Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best result.
  • Evaluate the impact of potential changes and report any potential problems.

Secondary Tasks and responsibilities

  • Quality assurance
  • Document the test results
  • Solve testing problems and retest
  • Constant evolvement conducted in lessons learned after each milestone achieved
  • Put in practice the improvement actions and good practices

Technical profile requirements

  • Expert knowledge of Microsoft Active Directory
  • Expert knowledge Windows 2003-2012 Daily Service Park Management
  • Good knowledge of Windows Migration 2003-2008-2012
  • Microsoft Certified is a plus
  • IBM & Agile minded

Non-Technical profile requirements

  • Accepts personal responsibility for client satisfaction
  • Strong tracking, coordination and project planning skills
  • Establishes and manages engagement objectives, expectations and quality plan
  • Ability to identify and implement process and/or application improvements
  • Strong analytical and problem-solving skills
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills
  • Able to follow change management procedures and internal guidelines

Methodology/Certification requirements

  • Bachelor Degree in Computer Science OR equivalent through experience.
  • Advanced course work in technical systems plus continued education in technical disciplines is preferred.

Language proficiencies

  • FR or ENG
  • Any other language is a plus

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Customer Services & E-Solutions – Brussel, België


Customer Services & E-Solutions

Ensuring the companies Customer Service Systems – Global Customer Service System (GCSS); GCSS Business Intelligence Tool (GCSS BI Tool) and Interconnect Customer Service Content Management System (CS CMS) meet the members, stakeholders and user needs and e-Commerce Customers demands for a better Customer Service experience.

Job dimensions
 Output:

  • Deliverables workplan completed as scheduled
  • Bns, pid and brs (with business analyst) for new solutions or enhancements for gcss, bi and cms
  • Test, uat and production release planning

 
Autonomous decision making authority

  • Autonomy in managing the day-to-day relationship with members/ customers/ stakeholders
  • Autonomy in managing the team and the day-to-day activities
  • Autonomy in developing initiatives
  • Autonomy to interface with member support and pro-active performance managers and other stakeholders

 
Result areas
 
Result area 1: upgrading gcss for possible extension

  • Manage a workplan with concrete deliverables aimed at upgrading gcss for possible extension; manage working group; draft bns, pid

Result area  2: ensure gcss is supported and maintained, release versions managed

  • Draft bns, pid; manage release plan; coordinate with reporting & data and technology service management departments the first line support and communication for second line support from business; ensure reports and flat files are provided to each group within defined time period; prepare and manage training

Result area  3: customer service content management system revision and enhancements

  • Revise all sections of the customer service content management system; identify new solutions to expedite call centre agents work; prepare and manage training

 
Contacts
Internal contacts
Exchange of information: ceo, directors, heads of department, managers, staff negotiations with: heads of department, managers
 
External contacts
Exchange of information: company members, customers, stakeholders, ems unit, parcels unit, prime, epg, kpg and interconnect.
 Negotiations with (in some cases): members, customers, actual suppliers
 
 
Functionality criteria

  • Experience in postal customer service using gcss
  • Good capacity to organize and lead meeting, workshops and training
  • External experience:  min. 3 years in junior management roles in transport/logistics/posts or similar service industry                               

 
Qualifications

  • Specific qualifications: degree level or equivalent

 
Skills

  • Influencing and convincing
  • Subject matter expert
  • Analytical
  • Team leadership
  • Communication
  • Resource management
  • Computer literate
  • Juggling priorities
  • Good spoken/written english

 
Attitudes

  • Pro-active
  • Alert & flexible
  • Diplomatic
  • Fair
  • Integrity
  • Decisive
  • Reflective
  • Energetic
  • Enthusiastic
  • Good listener

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Senior Software Engineer Java Angular – Anderlecht, België


Senior Software Engineer Java Angular

Description
Project/Department Description and Responsibilities

  • E-Business

Primary Tasks and Responsibilities

  • Concept, Develop and/or adapt the applications in Java for a domain as described by the the functional and business analysis and in regards to user requirements with focus on Angular frond-end development, reporting, analysis, implementation & problem solving.
  • Insure the well understanding of all the requirement
  • Translate the functional and business analysis in programming language and architecture
  • Study and discuss the functional analysis with the designated internal contact
  • Write the program in Java and in regards to the quality standards
  • Conduct the Test driven development
  • Test the program in the integrated environment following the Agile method
  • Document the software
  • Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best result
  • Evaluate the impact of potential changes on the software modules and report any potential problems
  • Coach and train the fellow team members as necessary within the project requirements

Secondary Tasks and Responsibilities

  • Quality assurance
  • Write the test scenarios
  • Test the final solution as proposed to the end users
  • Document the test results
  • Solve testing problems and retest
  • Constant evolvement conducted in lessons learned after each milestone achieved
  • Put in practice the improvement actions and good practices of software development

Technical Profile Requirements

  • Expert knowledge of programming languages: Java with focus on Angular framework (probably 5, maybe 4) front-end development
  • Recent experience with REST web development services for +- 2 years
  • Java – sufficient back end knowledge
  • REST APIs design & use / produce & consume
  • Spring-boot: good knowledge
  • Spring core : good knowledge
  • DB2 : good knowledge
  • Maven : good knowledge
  • Spring-data : good knowledge
  • Hibernate 3.2.6: recent expose to usage
  • Spring 3.1.2 : recent expose to usage
  • Eclipse RCP : good knowledge

Non-Technical Profile Requirements

  • Accepts personal responsibility for client satisfaction
  • Strong interpersonal skills
  • Strong coaching & leading skills
  • Strong tracking, coordination and project planning skills
  • Establishes and manages engagement objectives, expectations and quality plan
  • Ability to identify and implement process and/or application improvements
  • Strong analytical and problem-solving skills
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills

Methodology/Certification Requirements

  • Bachelor Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
  • IBM minded & Agile oriented

Language Proficiencies

  • FR or Dutch
  • ENG is a plus

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Medior Software Engineer RPG – Anderlecht, België


Medior Software Engineer RPG 

Description
Primary Tasks and Responsibilities

  • Concept, Develop or adapt the applications in RPG for a domain as described by the the functional and business analysis and in regards to user requirements
  • Insure the well understanding of all the requirement
  • Translate the functional and business analysis in programming language
  • Study and discuss the functional analysis with the designated internal contact
  • Write the program in RPG and in regards to the quality standards
  • Conduct the Test driven development
  • Test the program in the integrated environment following the Agile method
  • Document the software
  • Report potential issues to the functional analysts proposing the optimal solution for the achievement of the best result
  • Evaluate the impact of potential changes on the software modules and report any potential problems

Secondary Tasks and Responsibilities

  • Quality assurance
  • Write the test scenarios
  • Test the final solution as proposed to the end users
  • Document the test results
  • Solve testing problems and retest
  • Constant evolvement conducted in lessons learned after each milestone achieved
  • Put in practice the improvement actions and good practices of software development

Technical Profile Requirements

  • Good knowledge of programming languages: RPG
  • Good knowledge of SQL
  • Good knowledge of software: RDI
  • IBM minded & Agile oriented

Non-Technical profile requirements

  • Accepts personal responsibility for client satisfaction
  • Establishes and manages engagement objectives, expectations and quality plan
  • Ability to identify and implement process and/or application improvements
  • Strong analytical and problem-solving skills
  • Must be able to work on multiple simultaneous tasks with limited supervision
  • Quick learner, motivated self-starter
  • Excellent customer service, interpersonal, communication and team collaboration skills

Methodology/Certification requirements

  • Bachelor Degree in Computer Science OR equivalent through experience. Advanced course work in technical systems plus continued education in technical disciplines is preferred
  • Agile

Language proficiencies

  • A basic understanding of Duch is necessary
  • ENG or any other language is a plus

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