Analyst Operations with Process skills
Start Date ASAP
Duration 6 months
Within the Payments domain major initiatives are impacting the payments processing and require change management actions to ensure a good level of adoption of the customers and the users.
For one of these projects (transfer of activities to external partner) we are looking for an operational analyst with process skills to ensure smooth hand over of the activities and implement the aftercare actions.
You will be responsible for handling and improve the processing of transferred activities of incorrect request.
Following activities are part of this function:
- Analyse incoming requests from internal clients on content, sender, frequency, complexity and propose improvement actions
- Report on analysis
- Handle mailbox
- Elaborate new process to treat mailbox
- Elaborate FAC
- Define lessons learned for next waves
- Contact with stakeholders
- Support colleagues from the operation teams and back up for some specific activities.
- Education Bachelor/Master
- Languages Requirement French Fluent Dutch Fluent English Fluent
- Experience min 2 years, Junior profile.
- MS Office
- Preferable Process, Operations knowledge/ experience
- Preferable Knowledge of Payments
- Team player
- Quick self-starter, pro-active attitude
- Good Communication skills
- Good analytical and synthesis skills
- Autonomy, commitment and perseverance
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